Description : Customer Service Representative. Company : Operio Group. Location : United States

The Customer Service Representative's key role is to provide support and assistance to internal and external customers by processing orders, providing estimates/quotes, and monitoring part inventories. The CSR is also responsible for maintaining customer information and seeking out new customers through our internal system. They are the liaison between the customer and the sales team.

Key Responsibilities

• Responding to inquiries and requests providing excellent customer service to customer through multiple forms of communication (texting, email, landline, cellphone)
• Responding to incoming request / Provide estimates to customers
• Processing Sales Orders internally
• Follow-up with customers that have received estimates, or recently received orders
• Updating customer database on a daily basis
• Will be a direct point-of-contact for technicians and/or Outside Sales representative with immediate needs
• Procuring parts when help is required inside the purchasing department
• Maintaining shortage list of incoming parts on project
• Searching for new customers using our CRM system
• Providing relevant and accurate information of company products by learning and understanding them

Skills, Knowledge and Expertise

• Prior customer service experience preferred.
• Highly organized and detail-oriented
• Able to multi-task and shift focus to changing priorities
• Great verbal communication skills and telephone etiquette in English
• Ability to work in a team environment and independently complete tasks
• Excellent written communication skills in English
• Proficient in Google G-suite

Benefits

• Develop Your Skills and Grow - We have ever-growing internal e-learning platform and encourage you to find courses externally that you are interested in. We care that about learning and bettering ourselves. Some of the things our team members have benefited of are; language courses, driving lessons, part-time degrees/masters, qualifications to further their career, and more.
• Join a Team That Really Cares and build a community with us. Our values aren't words we say to look good, we are a friendly and collaborative team that is always driven to be better. You will always be pushed to become the best you can be.
• Go To The Best Work Party On Earth - We hold an annual team meeting trip for a few days to connect all of the offices, so you can meet your teammates from the UK, the rest of the USA and Taiwan. Will you join us?
• Real Work-Life Balance - You will not be asked to work late or weekends. What more is there to say!
• Health Benefits and 401K - We have a health plan and a 401k plan to make sure that you are secure for your future.
• Annual Pay Review - Money might not be everything but it would be naive to say it's not important! Once a year everyone has a scheduled pay review that will take into account different things like cost of living and performance

About Operio Group

Launched in 2022, Operio combined excellent brands (LFA Machines, CCS Index Stokes and Vivion Inc) to create an international team with over 120 years of history and over 60 years of experience. We have a simple idea; our customers do not need machines or ingredients, they need to make products.

By bringing together the expertise in ingredients and machinery, Operio’s mission is to provide solutions to manufacturers of consumable products inside the Solid Dose Manufacturing industry.

Our values are at the core of our processes and make us who we are. We can't reach our goals without living and believing that we are building a community by:

• Bettering Ourselves
• Having Integrity
• Being Supportive
• Caring